Frequently asked questions

Payment, shipping and delivery:

Payment is possible via Paypal, credit card, instant bank transfer, Shop Pay and Google Pay.

Shipping is possible within Germany.

Shipping usually takes 2-5 days.

Delivery to a DHL Packstation is possible.

Yes, you will receive an email with a shipment tracking number.

We will take care of your request at info@bergerlin.com.

Order process and delivery information:

No, it is not possible to pick up the items.

Send us an email to info@bergerlin.com.

We will gladly take items back or exchange them. Send us an email to info@bergerlin.com.

No, we do not offer gift vouchers.

You enter the discount code during the ordering process.

Return and Refund Policy:

Send us an email at info@bergerlin.com to receive a return label.

The refund will be issued when we receive the product back.

Returns are possible for 100 days after your purchase date.

The costs of the return shipment are to be borne by the buyer.

At info@bergerlin.com, you can request a return label for a fee. After we receive the returned product, we will send you your exchange product free of charge.

Product-related questions:

Natural stone jewelry is jewelry that uses real natural stones in their original form or after processing as the main elements. These stones come directly from nature and can include a wide variety of precious and semi-precious stones. Each natural stone is unique and gives the piece of jewelry a special and individual touch. Natural stone jewelry is often used in conjunction with other materials and is valued for its aesthetic beauty as well as its possible meanings and healing properties.

The materials for the natural stone jewelry come directly from nature, e.g. from quarries, mines or riverbeds. Various precious and semi-precious stones are used, which are incorporated into jewelry in their natural form or after processing and polishing. In addition, we use sterling silver or gold-plated stainless steel.

Our natural jewelry is waterproof and can be cleaned with a mild or skin-friendly detergent. Avoid corrosion of metal parts and damage to the jewelry through contact with chemicals and solvents.

Yes, Bergerlin products are all waterproof.

You can find possible effects and healing properties of natural stones on our product page. Here you can read which natural stone is said to have which effect.

Sustainability and certification:

As a specialist retailer, BERGERLIN participates in the GKS certification system (Gemmologically Controlled Stone Quality) with its natural stone bracelets. Through annual inspections, the entire inventory is checked for compliance with the nomenclature and declaration rules of RAL RG 560 and CIBJO (Blue Book). In addition, it takes into account the current CITES Convention on International Trade in Endangered Species of Wild Fauna and Flora and introduces declaration requirements for toxic and harmful minerals and precious stones. This makes it the most comprehensive system in Europe for the designation of minerals and precious stones and for the declaration of artificial property changes.